Are you a polished professional with a passion for hospitality, communication, and personalized care?
We are a high-end cosmetic dental practice in Dana Point seeking a Patient Experience Coordinator to be the welcoming face and voice of our office. This is a unique opportunity to join a close-knit, dynamic team that values excellence, integrity, and long-term relationships—with both our patients and our staff.
This position is ideal for someone who sees this role as a career, not just a job—someone who is confident, detail-oriented, emotionally intelligent, and invested in providing an exceptional experience to every patient.
What You’ll Do:
- Greet and assist patients with warmth and professionalism
- Manage appointment scheduling and confirmations with attention to detail
- Guide patients through treatment plans and financial discussions with clarity and empathy
- Handle phone inquiries, emails, and patient communication in a timely, polished manner
- Collaborate with clinical and administrative teams to ensure a seamless patient experience
- Maintain the aesthetic and organization of the front office and reception area
- Professional, polished personal presentation, including a confident and health-conscious smile, to reflect the esthetic nature of our brand.
- Minimum 2 years experience in a front office or concierge role (dental, medical, luxury hospitality preferred)
- Professional appearance and communication skills
- Comfortable discussing finances, insurance, and elective treatment options
- Proficient with dental software (Dentrix a plus)
- Calm under pressure and solution-oriented
- Highly organized, reliable, and self-motivated
- Thrives in a supportive, high-functioning team environment
